Returns & Exchanges

At NiiHAi, we want you to feel confident in your fit; if your purchase isn't quite right, you can return or exchange items within 14 days of delivery. Please ensure all garments are unworn, unwashed, and still have their original tags attached.

1

Initiate Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Place the items in their original packaging, ensuring the NiiHAi security tags remain intact to qualify for a full refund.

3

Ship It Back

Affix the provided return shipping label to your parcel and drop it off at your nearest authorized courier location.

4

Receive Refund

Once our warehouse team inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing